Gmail outage and google trends
Gmail, google’s popular email service took an outage today. If you want to get a hint of what kind of impact that can make, check out google trends . The top 5 search terms are about gmail being down 
Google trends:
I am sure some posts will crop up with something negative to say. But show me an email service that uses ajax, tags your emails, provides chatting integrated with the browser, (oh ! I could go on) and is so reliable. When was the last time you heard about a gmail outage ? Some of the best services out there are not as reliable as the free gmail.
Google’s SLA was also broken due to the down time, which seems to have spanned about 2-3 hours. If rumors are to be believed, google is offering a 15 day service chargeback to its paying customers instead of a 3 day service chargeback that the SLA covers. That would work out to around 2$. Gmail labs also provides an offline service, so not all users may have been affected.